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User Support

The ILL is dedicated to helping its visiting researchers to make the most of its facilities. Neutron beams and instrument access are provided free of charge for proposers of accepted experiments.

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User Club

The ILL User Club provides online access to all the information and administrative tools for our scientific visitors, presented in a user friendly environment.

User Support Contacts

The User Support Team is here to assist all our users. If you are coming to the ILL to carry out experiments, the User Office provides the organisational and administrative support you need to carry out your experiments successfully.

The User Support Team also books your accommodation and processes claims for expenses after you have completed your experiment.


Postal address:

ILL - User Office
CS 20156
F-38042 Grenoble Cedex 9


ILL - User Office
71 avenue des Martyrs
F-38000 Grenoble

Phone: +33 4 76 20 70 82

The User Office is located in the main building ILL4 - Office 112 (1st floor). It is open Monday through Friday from 8:30 to 17:00 (Closed at lunchtime).

We look forward to your visit and to helping you.

Giovanna Cicognani

Scientific Coordination Manager
+33 4 76 20 71 79

Anne Dale

User Office
+33 4 76 20 70 82

Valérie Duchasténier

User Office
+33 4 76 20 72 40

Accommodation booking


+33 4 76 20 74 87

Travel Claims


+33 4 76 20 73 63

User Club Support


Guest House

Phone: +33 (0)  Fax: +33 (0) 

For all reservations contact ILL Accommodation Office or the User Office and refer to our User Guide.

Don't forget that reservations for the Guest House are processed automatically, but that you must first complete your registration online in your User Club account.
N.B.: Outside the Guest House Reception opening hours, the room key is given to the Site Entrance, together with other useful documents/information. (Reception opening hours: Monday to Friday: 07h00 - 20h00, week-end and public holidays: 07h00 - 12h00)

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