We are very interested in your feedback as an indicator of how well our facility is fulfilling your needs and to initate actions when we are not.

User comments and solutions are entered into a database and summarised for the ILL management, the User support office, group leaders and instrument responsibles.

You have just finished an experiment at the ILL, therefore we kindly ask you to fill in our satisfaction form, which is now available on the web after having logged into the ILL Visitors Club.

Thank you in advance for taking the time to help us improve our services to you and future users!

User satisfaction has been tested since July 2000. The results of the survey showed in most cases a very high satisfaction with the staff support, ILL equipment and human comfort.

From the comments on the forms we are pleased to see that the ILL is considered as an excellent facility to carry out research and a great place to come for experiments.

We will do our best to keep up the good work!